PostFinance is operating in a challenging economic and regulatory environment. As interest rates have been low or even negative for years, its interest margin is being eroded. One reason for this is the Postal Services Organization Act, which prevents PostFinance from issuing its own loans and mortgages. The policy decision made by the Federal Council on 5 September 2018 will not affect this situation for the time being. PostFinance will therefore introduce industry-standard prices for certain products and services which no longer cover costs from 1 January 2019.

On Saturday 15 September 2018, some Postomats retained the PostFinance Cards of certain customers due to a technical error. This error has been resolved. Customers will automatically receive a new PostFinance Card free of charge by Tuesday, 25 September at the latest. Customers who have incurred additional costs can get in touch with the Contact Center on 0848 888 710. We apologize for any inconvenience.