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Under its 2021 to 2024 strategy, PostFinance is focusing on customer requirements, increasing its innovative strength and improving its efficiency. It is now realigning its position in mortgage lending and optimizing its retail banking services for customers.

On 17 June 2022, the Swiss National Bank (SNB) increased the SNB key rate by half a percentage point to –0.25 percent. PostFinance is reacting to this adjustment accordingly and therefore also reducing its customer asset fee for relevant customers by 1 July at the latest.