Despite lower result: Swiss Post on the right track in challenging environment
In the year under review 2018, Swiss Post achieved good results in many units. However, at 405 million francs, Group profit was down 122 million francs year-on-year. In particular, the difficult operating framework at PostFinance and the settlement for repayments following the events at PostBus contributed to the lower result. At 501 million francs, operating profit (EBIT) was 217 million lower than in the previous year. This confirmed Swiss Post’s expectations.
PostFinance launches digital mortgage brokerage platform
With the Valuu app, PostFinance has launched the first fully digital mortgage brokerage platform. It provides users with easy, fast access to a suitable mortgage from various providers, regardless of time or location – whether it be a new purchase or replacement.
Q3 2018: Quarterly figures confirm Swiss Post’s forecasts
Swiss Post achieved good results in many units again in the third quarter of 2018. At 317 million francs, Group profit, however, was down 186 million francs year-on-year, confirming Swiss Post’s forecasts. The difficult operating framework at PostFinance and corrections at PostBus are the main factors which continue to impact Group figures. This is also reflected in the operating profit (EBIT) of 384 million francs.
Giulia Fitzpatrick and Jürg Brun named as new members of the PostFinance Board of Directors
The extraordinary PostFinance Ltd General Meeting has elected Giulia Fitzpatrick and Jürg Brun, both of whom were nominated by the Swiss Post Ltd Board of Directors, as new members of the PostFinance Ltd Board of Directors. They succeed Susanne Ruoff and Adriano P. Vassalli, who have left the Board.
PostFinance chatbot now available in French
PostFinance has set up a virtual assistant on its website – the first Swiss financial institution to do so. It automatically and quickly answers questions that customers frequently ask whilst maintaining the same level of quality. The virtual assistant has also recently learned French. PostFinance worked together with the IT service provider, ELCA, for the development of the chatbot.
PostFinance to introduce new prices
PostFinance is operating in a challenging economic and regulatory environment. As interest rates have been low or even negative for years, its interest margin is being eroded. One reason for this is the Postal Services Organization Act, which prevents PostFinance from issuing its own loans and mortgages. The policy decision made by the Federal Council on 5 September 2018 will not affect this situation for the time being. PostFinance will therefore introduce industry-standard prices for certain products and services which no longer cover costs from 1 January 2019.
Cards retained on Saturday, 15 September 2018: customers to receive a new card
On Saturday 15 September 2018, some Postomats retained the PostFinance Cards of certain customers due to a technical error. This error has been resolved. Customers will automatically receive a new PostFinance Card free of charge by Tuesday, 25 September at the latest. Customers who have incurred additional costs can get in touch with the Contact Center on 0848 888 710. We apologize for any inconvenience.