FAQs about the PostFinance credit card

Here you will find answers to the most frequently asked questions about your credit card.

Quick access

Quick access

  • If you would like to upgrade or downgrade your credit card, please send us a message via e-finance or call us on: +41 58 448 14 14 (Monday to Friday, 8 a.m. to 8 p.m.; Saturday, 8 a.m. to 5 p.m.)

  • The 16-digit credit card number, which is divided into groups of four, can be found on your credit card.

  • You can request a replacement PIN free of charge in e-finance or in the PostFinance App. Log in, select the required card, click on the three dots and select “Order replacement PIN”.

    Order replacement PIN in e-finance

    If you do not use e-finance or the PostFinance App, you can order a replacement PIN over the phone for CHF 20.

    +41 58 448 14 14
    Monday to Friday: 8 a.m. to 8 p.m.
    Saturday: 8 a.m. to 5 p.m.

  • You can change your PIN to a four- to six-digit number combination at any ATM as often as you like. To do so, you need to know the current PIN.

  • To do so, please complete the The link will open in a new window power of attorney regulations form. Please allow several days for processing, as the change will be made by post.

  • The following measures will help you to protect your card:

    • Activate 3D Secure for more secure online payments.
    • Check your account transactions regularly and report any irregularities.
    • Set up suitable notifications in e-finance or in the PostFinance App to keep up to date with your transactions.
    • Never forward your card details by e-mail.
    • Never enter your card details on websites that you have opened via e-mail links.
    • Keep your card in a safe place and check regularly to make sure that you still have it.
    • Keep your PIN secret. Do not make a note of it or pass it on to third parties.
    • Cover the keypad when entering your PIN.
    • Have your credit card blocked immediately if it is lost, stolen or if you suspect misuse.

    More information can be found under “Using your card securely”.

  • All information and forms can be found under complain about transactions.

  • With automatic update services, your card details can be updated automatically when you receive a new card (e.g. for streaming subscriptions). If you do not want this, you can unsubscribe from this service.

    You can find all information on this under «Update services for Visa and Mastercard».

  • The “Mastercard benefit programme” offers you exclusive experiences as a Mastercard holder. The priceless.com platform gives you access to experiences in the cities you live in and travel to. Find out more at The link will open in a new window priceless.com.

  • We are sorry to hear you would like to cancel your credit card. You can find out what to do under cancel credit card.

  • Classic/Standard:

    • Cashback in the first year: 0.6%
    • Cashback from the second year: 0.3%

    Gold:

    • Cashback in the first year: 1.0%
    • Cashback from the second year: 0.5%

    Platinum:

    • Cashback in the first year: 1.0%
    • Cashback from the second year: 0.5%

  • No. You only receive cashback on the purchase amount charged to the credit card.

  • The cashback is paid directly into your private account in June and December.

  • No. You receive unlimited cashback on the purchase amount charged to the credit card.

  • You have two options:
    • Online: book directly on The link will open in a new window avis.ch. The discount will be deducted automatically when you pay with your PostFinance credit card.
    • By phone: call +41 848 811 818 and quote your AWD number (AVIS Worldwide Discount number) when booking to receive the discount. The AWD number can be found on the back of your credit card.

  • The discount depends on your credit card and the place of rental.

  • Yes. You must use your credit card when making your booking.

  • No. You must use your credit card to make the booking.

  • The concierge service organizes table reservations, tickets for sporting or cultural events, admission to exclusive clubs and much more.

  • You can contact the concierge service around the clock by calling +41 848 888 440 or by e-mailing info@ervconcierge.ch.

  • The Priority Pass gives you access to countless airport lounges worldwide – ideal for relaxation and refreshments during extended flight layovers.

    As a Platinum cardholder, you get:

    • Priority Pass worth EUR 89
    • Two airport lounge entries per calendar year worth EUR 60

    The link will open in a new window More information at prioritypass.com

  • For information on activation go to: PostFinance Priority Pass