PostFinance App

Keep your finances under control with ease – anytime and anywhere

Manage your finances when and where you like with the PostFinance App. Whether you want to keep track of your account balance and transactions or simply wish to enter and approve payments, you always have control over your finances – and it’s very simple.

PostFinance App: mobile banking on your smartphone

  • Log in with Face ID or fingerprint in seconds

  • Free access to e-finance and e-trading 

  • Check your account balance and recent transactions whenever you like

  • Change settings, details and withdrawal limits with ease

  • Very simple: enter payments or scan in and approve invoices

  • Access to the PostFinance App

    Payments and transactions

    • Keep track of your account balance and transactions
    • Scan + Pay: scan inpayment slips and QR-bills and approve them directly
    • Easily enter domestic and international payments / standing orders or account transfers, as well as load credit card accounts and make payments into retirement planning 3a accounts
    • Payments by 12 noon can also be processed on the same day free of charge
    • Electronic invoices (eBill): pay these quickly or process and approve them using the eBill platform
    • Check credit card transactions and top up credit cards/pre-paid cards
    • Send money to mobile phone numbers via the app
    • Arrange accounts and other products in the overview of assets yourself

    Settings and notifications

    • Change limits, block or unblock cards and order replacements
    • Set up push notifications: e.g. for credit/debit, incoming invoices (eBill), credit card transactions, for managing various e-trading alerts, and much more
    • Change address
    • Define login via the app settings (Face ID, Face Unlock, fingerprint, Touch ID)
    • App setting: dark mode view, screenshot option on Android devices
    • Account details can be shared
    • The PostFinance App uses Google Firebase to analyse user behaviour, identify errors and continuously optimize the app. Google Firebase is active as soon as the PostFinance App is installed and opened for the first time and can be deactivated in the settings in the login-protected area. More information on data protection

    Become a customer

    • Become a customer easily and securely in just a few steps: open a private account, a student account or a youth account directly in the PostFinance App. 

    Digital goods

    • Purchase or give as a gift digital credit for iTunes, Google Play, paysafecard, etc. 
    • Purchase or give as a gift credit for mobile phones

    E-trading: quick and convenient

    • View price information from the world’s leading stock exchanges
    • Access your custody account and trade with stocks, bonds, derivatives and funds

    E-wallet: your digital payment solution

    • Activate/deactivate your digital PostFinance Card
    • Payment via smartphone at NFC-capable terminals in Switzerland
    • Choose between the different digital payment cards on the start screen

    PostFinance TWINT

    • Register for PostFinance TWINT with ease using login via PostFinance App
    • Pay directly from the PostFinance App with PostFinance TWINT or check transactions in the PostFinance TWINT App

    Enjoy simplified payment confirmations when shopping online

    • Payments via PostFinance Card can be confirmed using the login via PostFinance App, Mobile ID and your card reader

    For regulatory reasons, the app is only available in the Swiss Google Play and Apple Stores.

  • Login

    The quickest and easiest way to access e-finance and e-trading is by using Face ID or fingerprint identification.

    Alternatively, you can log in via card reader or Mobile ID. 

    Security

    No matter which type of login you choose: all our procedures use multiple authentication factors and meet the highest security requirements. In addition, the data transmitted between your device and PostFinance is encrypted at all times.

    There are strict security requirements for using the PostFinance App. The app cannot be used if security features (jailbreaks, enabling root access) have been changed.

    With a few measures, you can protect your devices from data misuse

    • Keep your operating system and the apps you have installed up to date at all times
    • Always log out again at the end of each e-finance session

    General information on security

    • Keeping your data secure is our top priority. A multi-stage encryption and identification process ensures that only you have access to your accounts.
    • Google Play Store or Apple Store must be preinstalled on your device. Manual installation of the Store and installation of the PostFinance App via this channel or downloading the PostFinance App via a third-party provider are not permitted.
    • PostFinance observes the provisions of Swiss data protection legislation when collecting and processing personal data. In all areas of its online product range, comprehensive technical tools and organizational measures are used to protect against unauthorized access, manipulations and data loss.
    • If you lose your smartphone and/or your SIM card or if there is reason to suspect that the service is being misused, please call our Contact Center immediately on 0848 888 710.
  • General

    • Request your personal e-finance free of charge.
    • You can use the PostFinance App itself to submit feedback: open the app and log in > under “Settings” > above the login button click on “Feedback”  > “I have a suggestion for the new PostFinance App. What should I do?“ > “Submit feedback”.

      We look forward to receiving your feedback.
    • The PostFinance App has three different login procedures: 
      Login via PostFinance App

      Login with Mobile ID

      Login with the card reader

    • Your device may not be supported, or it may be blocked for other reasons. In this event, please log in using the card reader and your PostFinance Card.
    • To activate Face ID, you have to complete one-time registration with the card reader or a QR code. You can order the QR code directly in the PostFinance App.

      Order QR code

    • Make sure you use the QR code in the activation letter. The QR code for the activation of the biometric login (Face ID or fingerprint) is only valid for a few days and can only be used once.

      Order QR code

    • If you change your smartphone, you can start the app registration process under “Login settings” in the PostFinance App – regardless of which login procedure you used to log in with.

      There are several options:

      • Push: the login can be transferred from the old device. Access to the old device is required for this
      • With the yellow card reader
      • SMS code: the login can be set up again with an SMS. Precondition: you need your e-finance login details and your PostFinance Card. In addition, your mobile number must be registered with PostFinance
      • QR code: you order a QR code

       

    • The mobile number must be entered for a new registration in the PostFinance App or later in the app settings. Without this information, the “Send money to a mobile number” function, the purchase of digital goods and the loading of prepaid credit are not possible.
    • The PostFinance App also works abroad provided that roaming is enabled by the contract from the mobile provider. Internet and SMS charges depend on the foreign provider.
      A sufficiently good network connection to send and receive SMS and an Internet connection (at least 3G) are required to use the app.
    • The PostFinance App is only available in the Swiss App Store and Google Play Store. An e-finance subscriber number and the e-finance password, a Swiss SIM card and an iPhone or Android smartphone with a supported operating system are required to use the PostFinance App.
    • The key functions for performing financial transactions have been made accessible in the app. The app will be made completely accessible at a later stage. As an alternative, customers can log into the accessible version of e-finance on a PC or smartphone via the web browser.
    • Access to e-finance or e-trading via the app meets the highest security standards, thanks to a multi-level security system.

      More information on online security

    Technical questions

    • PostFinance offers apps for Android and iPhone. The following operating systems are supported for the use of these apps.

      Mobile operating systems

    • PostFinance bases its actions on those of the device manufacturers whose operating systems are supported.
      As an alternative, customers can log into e-finance on a PC or smartphone via the web browser.

      More information

    • The PostFinance App uses Google Firebase to analyse user behaviour, identify errors and continuously optimize the app.

      Google Firebase is activated as soon as the PostFinance App is installed and opened for the first time and can be deactivated under “Settings” > “App settings” > in “Data protection and security”.

      More information 
    • The app can be used on several devices. However, the biometric login feature (Face ID and fingerprint identification) will only work on one device. Alternatively, you can use a different login method on your other devices (e.g. Mobile ID or a card reader).
    • You can copy and paste passwords from the password manager into the app. The password manager will not enter your e-finance login details automatically for you. Alternatively, you can click on “Skip password” when you log in to the app. In future, you will be able to log in with Face ID or fingerprint identification directly.

    Functions and instructions

    • After logging in, you will see a “bell” symbol at the top right where you will find the push messages from the last 30 days.
    • You can modify the account name in the app itself: click on the relevant account and then on “Details”. A pencil icon will appear in the top right, and you will be able to modify the account name.
    • To use e-finance and e-trading in the app, you need your login details (e-finance number or user name, password and, if available, your user identification).

      Request e-finance via this link and receive your personal login details.
    • The account number can be found in the account details: click on the required account > select “Details” next to the yellow payment button > then scroll down to “Account details”.
    • We are continually developing the PostFinance App. This function will be available at a later date.

      As an alternative, customers can log into e-finance on a PC or smartphone via the web browser to send e-mails.
    • Account documents cannot be downloaded in the PostFinance App. But invoices can still be opened.
    • The success and speed of the scan depends on various factors, such as the lighting conditions or the camera on your device.
    • Using the “Scan + Pay” function, you can scan and approve inpayment slips with reference number (ISR).
      By default, your main account is selected as the debit account. However, you can select another debit account.

      How it works: click on “Scan + Pay”, “Next” and then on “Scan”. Hold your smartphone’s camera over the code line of the inpayment slip.
    • Click on the required account. You will see your pending orders in the first section.
    • This function is still only available for Android users.
    • Hold down the tiles and move them to the required position.
    • For an individual e-finance access with several users, an additional security element is required to log in: the user identification

      What you need to do in the app:
      Firstly uninstall the app and then reinstall it. One-time registration with user identification is then required.

      What you need to do on a PC:
      You have to enter the username in addition to the e-finance number and password.
    • You will find the yellow logout button under “Settings” (right at the bottom).
    • There are no payment templates in the app. By going to “Payments” > “New order”, you can search for executed payments by recipient name.
    • In the PostFinance App, your personal e-finance subscriber number is already stored and cannot be overwritten. If you require access to the accounts of other individuals, you can request authorization and its activation in your e-finance. Call us and we will be happy to help you on: 0848 888 710.

Download the app directly from the App Store or Google Play: 

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