This page has an average rating of %r out of 5 stars based on a total of %t ratings
Reading Time 4 Minutes Reading Time 4 Minutes
Created on 28.09.2023

How does digital payment processing work?

Whether by credit card, debit card or mobile phone: digital payment is now increasingly common in shops and restaurants. Find out what your company needs for digital payment processing, which charges apply and how you can save on costs.

How can I provide card payments or mobile payments, such as TWINT?

To ensure that your company can accept all major debit and credit cards, TWINT and other mobile payment methods, you need a payment terminal and an acceptance contract for the cashless payment methods used. 

What is an acceptance contract, and why do I need it for payments?

The acceptance contract entitles your company to process one or more payment methods, such as credit cards, debit cards or TWINT, at your payment terminal or in your online shop. This agreement is concluded between your company and an acceptance partner. Depending on which payment methods you’d like to provide, you may have to conclude various acceptance contracts. 

What is an acceptance partner?

Put simply, an acceptance partner is a payment service provider that enables you to collect digital payments at the checkout on-site. It can issue a contract for the acceptance of the required payment method on behalf of the payment provider concerned, such as Visa, Mastercard®, TWINT or PostFinance, etc. 

Which acceptance partners operate in Switzerland?

The best-known acceptance partners in Switzerland include Worldline, Nets, PostFinance and TWINT. As a full-service provider, PostFinance can provide the account required, as well as terminals and card acceptance – a one-stop service and expertise on the Swiss market. 

What does an acceptance contract govern?

The contract governs the rights, obligations, conditions and charges of payment processing.

How do card payments work, e.g. with a credit card?

If customers wish to pay by card at your payment terminal, the transaction is sent via the card provider’s network to the customer’s bank, where approval is requested. The money is then either debited from the customer’s account and paid into your account via the acceptance partner, or you receive a notification indicating the transaction has been declined. 

Which payment options do customers in Switzerland use most often?

The Payment Methods Survey 2022 carried out by the Swiss National Bank (SNB) provides figures on how frequently various payment methods are used for everyday payments:

Payment method
Share of transactions 2022
Payment method
Share of transactions 2022
Payment method
Share of transactions 2022
Payment method
Smartphone apps
Share of transactions 2022
Payment method
All other payment methods
Share of transactions 2022


Who pays the fees for digital payments?

You as the retailer cover any charges incurred during digital payment processing. Ideally, such charges are already included in the sale price calculation.

Do cash payments incur charges?

Costs are also incurred during the processing of cash payments – from staff costs to the inpayment of cash subject to charges. Cash payments also involve additional risks, such as the acceptance of counterfeit money, theft and break-ins.

How high are charges for retailers for payments with credit cards, debit cards, TWINT and other types of payment via mobile phone?

For a purchase of 100 francs, fees range from 0.23 to 2.50 francs – depending on the acceptance partner and payment method. The charges generally depend on sales. 

Debit card, credit card or TWINT: which payment methods incur the lowest charges for me as a retailer?

PostFinance Card is one of the least expensive options. A flat-rate fee of 0.23 francs is charged for purchases. Special micropricing applies for very small amounts. 

Why should you provide as many payment methods as possible?

By providing your customers with their preferred payment method, you’ll make payment as easy as possible for them and encourage them to make off-the-cuff and multiple purchases. In Switzerland, the PostFinance Card is very popular for payment processing, as over 2.5 million people have a PostFinance Card. 

Which payment methods should companies in Switzerland offer as a minimum?

PostFinance, TWINT, Mastercard and Visa − these are some of the most common payment methods in Switzerland.

Combo payment methods: provide all the major payment methods at the terminal with just one contract

Use Combo payment methods now: PostFinance’s new service enables you to provide all major payment methods at your terminals with just one contract. It’s a one-stop service – including the account, checkout at the payment terminal, outpayment and local support. 

This page has an average rating of %r out of 5 stars based on a total of %t ratings
You can rate this page from one to five stars. Five stars is the best rating.
Thank you for your rating
Rate this article

This might interest you too