Customer trust strengthens PostFinance

As Switzerland’s leading provider of payment transactions, PostFinance is consistently developing its business model in line with changing customer needs. The positive performance in the first half of the year shows that the strategy is working: customer assets are growing, use of investment and retirement planning solutions is on the rise, and the diversification of the earnings base is progressing well.

“Our customers’ trust is our greatest asset. Whether in e-asset management for retirement planning, fractional trading or payment transactions: growing customer assets and high rates of use of our services show that we’re increasingly better at understanding the needs of our customers and translating them into concrete solutions. It means we’re making significant progress in implementing our strategy and gradually strengthening PostFinance’s resilience,” says PostFinance CEO Beat Röthlisberger.

Customer trust and investment business continue to grow

Customer assets rose by 3.7 billion francs to 117.5 billion francs compared to the end of 2025. Investment business performance was particularly dynamic, with non-interest-related customer assets rising by 2.1 billion francs to 25.3 billion francs. Inflows of new money doubled year-on-year to 0.5 billion francs. Digital investment solutions such as e-asset management, winner of an award from business magazine “Bilanz”, e-trading and retirement planning services were used more extensively by customers.

Diversification strengthens earnings base

The interest differential business remains the most important source of income for PostFinance. Net interest income in the first half of the year was 285 million francs, down 34 million francs year-on-year. In the previous year, a one-off changeover effect amounting to 37 million francs contributed to this result. Adjusted for this effect, net interest income saw a slight increase. At the same time, PostFinance increased its income from non-interest-related business. Overall, commission business and services and trading portfolio assets were up 7 million francs year-on-year. Growth was driven in particular by the investment business, e-trading and more extensive use of the PostFinance Debit Card.

Cost discipline contributes to solid result

Operating expenses were reduced by 11 million francs year-on-year, indicating that ongoing organizational development and the consistent prioritization of investments and expenses are having an impact. At the same time, PostFinance is continuing to invest systematically in developing its range of services and in digital solutions for its customers.

Sale of Swissquote participation completed

In the first half of 2026, PostFinance sold the remaining share of its participation in Swissquote Group Holding SA, completing the divestment process begun in December 2025. At the same time, PostFinance allocated 60 million francs to the reserve for general banking risks, further strengthening its risk capacity. At 27.6 percent, PostFinance’s total capital ratio is well above regulatory requirements.

PostFinance strengthens management and control functions

Alongside its consistent focus on customers, PostFinance is continuing to systematically develop its management and control functions in order to strengthen its organization in response to new market developments and growing regulatory requirements. To achieve this, the responsibilities for Risk, Compliance and Legal will be reorganized and established as two independent units at Executive Board level from the first quarter of 2027. The Risk unit will continue to be led by Heidi Steiger, while a new member of the Executive Board will be recruited for Compliance.

Separately, a new appointment will be made to the Executive Board for the Private Customers unit. Its head, Sandra Lienhart, has chosen to step down from the PostFinance Executive Board in spring 2027. She will continue to bring her expertise to PostFinance in the development of the branch network and in the area of leadership.

The future organizational structure and the recruitment of management positions will be finalized in the coming months.

Environment still challenging

The economic environment remains challenging. The ongoing zero interest rate environment is increasing the pressure on interest operations. Uncertainties on the financial markets, along with accelerated technological, structural and regulatory change, are shaping the operating framework. PostFinance is feeling the pressure on margins more severely than other Swiss banks, as it is not allowed to issue loans and mortgages. At 65 million francs, the negative result for over-the-counter payment transactions, which is set to continue, weighed on the result for the first half of 2026.

PostFinance will continue to implement its strategy consistently, with a focus on further strengthening customer centricity, diversifying income and targeted ongoing development of its range of services in payments, investments and retirement planning. In addition, the collaboration between Swiss Post and PostFinance will be further strengthened, with a view to offering customers even easier access to all services and making targeted use of synergies. With this approach, PostFinance is creating the conditions needed to continue successfully fulfilling its role as a reliable partner for the financial universal service in the future.

PostFinance’s good interim results also bolster Swiss Post Group’s overall result, with EBIT in the first half of 2026 standing at 173 million francs.