Questions about the PostFinance App

Here you will find many answers regarding the PostFinance App, instructions and help with selected functions.

Installation and setup

  • Have you already set up login via PostFinance App on another smartphone? Is your saved mobile number still valid? If so, you can register your login via app directly in the newly installed app with an SMS code.

    All customers can also register via a personal QR activation code. You can find more information on our support page “Logging in with the PostFinance App”.

  • No. There is no APK file available to download directly for the PostFinance App. These are not distributed for security reasons. Downloading the PostFinance App via a third-party provider is also not permitted.

  • There are two possible reasons why this might be the case.

  • Common reasons why the app doesn’t work are network issues on your smartphone. You can check the following possible solutions:

    • Make sure your smartphone is not in flight mode.
    • Check if you have activated mobile data or if your WiFi connection is active.
    • Turn off power saving mode on your smartphone. This mode can delay or block delivery of push notifications.
    • Have you jailbroken or rooted your smartphone? If so, the PostFinance App will not be supported on your smartphone for security reasons.
  • You can update the app in the App Store or Play Store on your smartphone. To do so, open your app store and search for the PostFinance App.

    If your app is not up to date, you will see the “Update” button. You can start the update process by tapping on this button.

Login and passwords

  • If you are no longer able to use your fingerprint or Face ID to log in, you have the following options:

    1. Restart your smartphone.
    2. Check if there are updates available in your app store. If so, update the app.
    3. Check if biometrics have been deactivated on your smartphone. If they have been deactivated, you must reactivate fingerprint or Face ID.
    4. Uninstall the app and then reinstall it. You will then need to re-register for login via PostFinance App. If you have any questions on the individual steps, you can find the answers on our support page “Logging in with the PostFinance App
    • On smartphones with an Android operating system, it may be the case that you have saved neither a screen lock code nor a fingerprint that allows you to unlock your smartphone. If nothing has been saved, you will not be able to see the “Set up login” function. No biometric data can be added. Select the option “Login without biometrics” to continue.   
    • Your smartphone is not supported for login via PostFinance App because it does not have a trusted execution environment (TEE). Without a TEE, it is not possible to guarantee the confidentiality of secret keys on a smartphone to a sufficient extent. Smartphones without biometric login tend to not have a TEE either. In this event, please log in using the card reader and your PostFinance Card or use Mobile ID.
  • In order to use a biometric login for the PostFinance App, you must first activate this option on your smartphone.

    The PostFinance App will then need authorization to access the data. You must authorize access for Face ID or fingerprint and for push notifications.

    You can find a guide on setting up login via app on our support page “Logging in with the PostFinance App”.

  • As a customer, you can install several subscriber logins on an app. To be able to log in, these logins must all be in your name.

    If you encounter any technical issues or error messages, it is possible that you are not saved as an authorized person for the account in question.

  • If you have several users registered under your e-finance number, select the relevant account on the app’s home screen and then log in. You can also make it easier to enter your user ID and e-finance number by setting your own username.

  • On the homepage of the app, select the following: “Help and other login settings” > “Reset password”. Then follow the instructions in the app.

    Tip: Do you use a biometric login (Face ID / fingerprint)? If so, you can deactivate the password query function on the app’s login page by selecting “Do not request password again”. This will allow you to log in faster.

  • Your e-finance number or username is stored and saved on the PostFinance App login page (when opening the app).

    You can also find your security elements in your activation letter for login via app or your e-finance account opening documents.

  • You cannot change your password unless you are logged in to the PostFinance App. Select “More” > “Login and security” > “Reset password”, where you will be able to set a new password.

  • Select the menu item “More” with the “...” icon. To log out, tap on the yellow “Logout” button.

    Alternatively, you can log out by lightly shaking your smartphone. You can find the “Shake to log out” option under “More” > “Login and security” > “Use Shake to log out”. This will enable you to activate or deactivate the function with ease.

New smartphone

  • In order to be able to use the app on a new smartphone, you must set up the app again. To do so, follow the instructions on the support page “Logging in with the PostFinance App”.

  • You must reinstall the app. Order a QR activation code via the following link. Once you have received the QR activation code, you can start the setup process. Follow the instructions in the app.

  • You have probably not yet saved your biometric data (Face ID or fingerprint) for logging in. Using the biometric login (Face ID/fingerprint) not only enables you to log in to the app, but will in future also allow you to log in easily and securely via the web browser on your computer.

    To change this setting, you must re-register your app. To do so, follow the instructions on the support page “Logging into the PostFinance App”.

PostFinance App abroad

  • No. Unfortunately, this is no longer possible for legal reasons. In order to download the app, you must change the country in your app store to “Switzerland”.

  • You can find a step-by-step guide to changing the country via the following links. This will enable you to find the app in your app store.

    For the Apple App Store: The link will open in a new window
    For the Google Play Store: The link will open in a new window

  • Yes. The app will still work once you have changed the location from Switzerland to another country, but only until the next update. After each update, you must download the app once again by switching the country to “Switzerland” in your app store.

  • This means that your smartphone does not meet the system requirements. If this is the case, you cannot use the app on your smartphone.

    Visit our system requirements support page to check whether your smartphone meets the system requirements.

Push messages and notifications

  • By going to “More” > “App settings” > “Set up notifications”, you can activate and deactivate notifications according to your preferences.

    You can find more information and device-specific instructions here: “Device-specific instructions on push notifications”.

  • After logging in, you will see a “bell” icon at the top right. Simply click the “bell” icon, and you will find your push notifications from the past 30 days.

  • There are various reasons for notifications being delayed or not arriving.

    Often, this happens because the device was not connected to the Internet.

    Another possibility is that the smartphone’s power saving settings prevented you from viewing the notifications.

    You can find other possible reasons and ways to solve the problem here: “Device-specific instructions on push notifications”.

  • You will need to install the app on your new smartphone so that it can receive push notifications. If you have already set up login via PostFinance App on another device and the mobile number saved there is still valid, you can register your login via app directly in the new app via an SMS code. Open the PostFinance App and start with the login setup.

    Alternatively, you can follow the instructions on the support page “Logging into the PostFinance App”.

Instructions on settings and functions

  • For your iPhone or devices with an iOS operating system:

    In your iPhone’s “Settings”, scroll down to the bottom until you reach “PostFinance App”. Click on this app. Next, select the relevant language (DE, FR, IT, EN) under “Change language”.

    For Android smartphones (Android 13 and up):

    Go to “Settings” > “Apps” on your smartphone. Look for and select “PostFinance App” in the search function. Select the language you want (DE, FR, IT, EN) under “Preferred language”.

    Up to version 13, the device language will be used by default on Android smartphones. If your smartphone is not set to DE, FR or IT, English will be used as the default language. You can find more information here: The link will open in a new window

    You can only change the language on such smartphones if you change the system language for the whole smartphone.

  • Open the app. You can find the “Pay in online shop” function at the bottom of the app homepage before you log in. Scan the QR code and then approve the amount by logging in.

    Alternatively, you can enter your details in the online shop. You will receive a push notification to approve your purchase.

    If your 3-D Secure function is still not activated, you can do this in the settings by selecting “Account” or “Credit card” > “Details” > “Card settings”.

    Find more information at 3-D Secure

  • Download account documents that date back up to ten years via “More” > “Documents”. You can save or share the documents on your smartphone.

    The status enables you to identify whether you have already read the documents. If the document has a blue cross, it has been “read”. Otherwise, it is “unread”. By clicking on the magnifying glass icon, you can also filter by unread documents only or search for specific documents.

  • In the PostFinance App, select the item “Offers”. Under “Open products”, you will find the “Accounts” tile. In order to open a product, select “Open now” for the relevant account.

  • In order to move a tile, press and hold it for approximately three seconds. You can then move it to a new position.

  • You can scan QR-bills using the “Scan + Pay” function. Information on the bill, including amount, is then imported automatically. All you have to do is approve the bill.

    Here’s how it works:

    Click on “Payments” > “QR-bill” > scan the QR-bill or click “Select file” in order to upload the QR-bill.

    Important: when scanning, hold your smartphone’s camera over the QR code on the QR-bill, inside the rectangular area.

  • Check in your smartphone’s settings whether the PostFinance App has access to your camera. To do so, navigate to your app via the settings. Under “Permissions”, you can see whether the PostFinance App has access to your camera.

  • There are no payment templates in the PostFinance App. As an alternative, you can go to “Payments” > “New order” and search for executed payments by entering the recipient name. Select the name. Repeat the most recently executed payment or enter a new payment under “New payment” with the modified amount.

  • Select the account for which you would like to see pending payments. To view these in detail, select the field “Show pending orders”.

    In the top right-hand corner of the overview of orders, you will find a calendar. You can use this to modify the time frame displayed.

  • You can find eBill under the “Payments” menu item. There you will see outstanding bills and be able to switch directly to the eBill portal.

    You can find more information about eBill in the FAQs in the eBill portal

  • Log in to the PostFinance App. Select the account to be debited > press the yellow “Payments” button > you will then see the following options: Payment, Scan + Pay, Select file and Transfer > Select “Payment” > Enter a payment > Switch from individual order to standing order under “Execution”.