Change of address

Change of address in the PostFinance App

You can modify your home address / domicile address or correspondence address in the PostFinance App settings. To do so, select: Services > Profile and settings > Profile

Change of address at post.ch

You can report your move with ease at The link will open in a new window post.ch/move. PostFinance can, on request, be notified about your change of address automatically. In this instance, you don’t need to do anything else.

What to do: when entering your new address at swisspost.ch, activate address update to third parties, and then select PostFinance.

Changing your address by form

Private and business customers can also submit their change of address in writing.

The link will open in a new window Change of address for private customers (PDF)

The link will open in a new window Change of address for business customers/associations (PDF)

Change of name

If you would like to change your name, please follow this guide:


Change of name

FAQs

How do I change my address in e-finance?
1. Log in to e-finance.
2. Open Profile and Settings.
3. Select Profile and go to the Addresses section.
4. Edit your address.
5. If necessary, upload proof or submit it later.
As a business customer, what do I need to bear in mind if I change my domicile address?
If your organization is entered in the commercial register, you don’t need to take any action. We will automatically apply the new domicile address for you once it has been updated in the commercial register.
If you aren’t entered in the commercial register, we require proof of your current address for a new domicile ad-dress.
You can either:
• upload the document directly in e‑finance or the PostFinance App
• or submit it later (within 30 days)
Which documents can I submit as proof?
The documents required depend on the type of company. Examples:
Associations:
• Current statutes
• Minutes of resolutions
Sole proprietorships, foundations or organizations not entered in the commercial register:
• Public entry (e.g. website, UID register or telephone directory)
• Document with address (e.g. rental agreement)
Condominiums or co-owned properties (e.g. commonhold owners’ association):
• Extract from the land registry
• Regulations (e.g. usage or administrative regulations)
Foreign companies:
• Official document with the new address (e.g. extract from the commercial register or equivalent proof)
What do I need to bear in mind with collective signing rights?

For companies with collective signing rights, a second authorized person must approve the change of address.
This approval can be granted in e‑finance or the PostFinance App under Profile and Settings > Profile > Addresses.

Why can’t I change my domicile address online?

If your organization is entered in the commercial register, we will automatically apply the new domicile address once the change has been entered in the commercial register.

To change your domicile address online yourself, you also need the “Admin for user” e‑right. If you don’t have this right, you can request it using The link will open in a new window this form.


When will my change of address take effect?

Your address will generally be updated at the requested time.
If proof is required or approval is pending, you can see the status in e‑finance under Profile and Settings > Service orders.