Despite pressure on margins as a result of the ongoing low interest rate environment and structural constraints in the lending business, PostFinance strengthened its earning power. Non-interest business also performed positively. Demand for digital investment and retirement planning solutions continued to rise. Thanks to new services such as passive retirement funds, fractional trading and the expansion of its crypto range to include staking, PostFinance made a targeted effort to increase customer benefits and broaden market access.
2025 was also a year of strategic realignment. With the start of the 2025 to 2028 strategy period and the reorganization in December, PostFinance consistently positioned itself as a customer-oriented company. New sales structures for private and corporate customers and a dedicated Customer Experience unit are laying the groundwork for sustainable, moderate growth. The higher customer satisfaction scores confirm that this is the right course to take.
This year of change was made possible thanks to our employees’ tremendous commitment and our customers’ trust. Alongside Swiss Post, PostFinance is confident that it will continue to make a stable and reliable contribution to Switzerland in the future.
