First step
In order to provide specific support, we need a copy of the death certificate. Please send it to us as quickly as possible by post or e-mail.
Postal address:
PostFinance Ltd
Scan Center
3002 Bern
The loss of a loved one is a challenging time. We would like to help and, as such, are providing you with information on what you need to do to manage a deceased person’s bank account.
In order to provide specific support, we need a copy of the death certificate. Please send it to us as quickly as possible by post or e-mail.
Postal address:
PostFinance Ltd
Scan Center
3002 Bern
You can contact our Estate Competence Center from Monday to Friday from 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. by calling +41 58 667 98 65.
In order to access the assets or close the account, the community of heirs requires certain documents.
To change the correspondence address or request new account documents.
The process depends on the type of account, assets and power of attorney status. Generally, the following rules apply: