Procedure in the event of suspected fraud

Report events or observations relating to online banking to us. In the event of a lost card, theft or digital fraud attempts, it is important to block your card or login immediately.

Digital access or cardTelephone number
Digital access or card
E-finance and PostFinance App
PostFinance TWINT
PostFinance Card
Telephone number
Digital access or card
PostFinance credit cards and prepaid cards
Telephone number

You can block cards yourself

Block your card in just a few seconds and order a replacement card if required. In the PostFinance App, you will find the block function in the More > My cards section.

Or in e-finance with the following link.