When capturing and processing personal data, PostFinance complies with the provisions of Swiss data protection provisions and implements measures to protect against unauthorized access, manipulation, and loss of data in all areas of its online offering.
How to use e-finance and the PostFinance App securely
The security of your assets and data is our top priority.We have summarized the 10 most important security standards for you below to help you use e-finance and the PostFinance App securely.
The 10 most important security standards
-
There is a simple way of creating a secure password: form a sentence and take the first letters of each word. Then expand the password with special characters. It should be at least 12 characters long. If you only use it for e-finance and never disclose it to anyone you will be on the safe side.
-
Always enter “postfinance.ch” directly in the address bar of your browser and check that your connection is secure. A secure connection is indicated by the “s” in “https://”. This means that data is transferred in encrypted format. Mobile access to e-finance is most secure via the PostFinance App, which should always be downloaded from official stores (Apple Store, Google Play). You should also ensure that you do not use public Wi-Fi for online banking.
-
We recommend you use PostFinance SecureBrowser on your computer. PostFinance SecureBrowser protects you effectively against bank trojans, phishing attacks and data theft. If you use your own browser, you can check for outdated software with Browsercheck, which will also help you resolve security vulnerabilities.
-
Do not disclose any personal information, especially access details such as username, e-finance number and password. PostFinance will never contact you, not even by phone, to ask you for your access details. PostFinance will also never ask you to install any additional software to establish a connection with your computer. You should under no circumstances disclose your data to anyone claiming to be a bank advisor or relative.
-
Fraudsters often lure people with dubious claims that they have won money. Be sceptical if you are sent a message about winning a competition, especially if you have not taken part in one. You should also be wary of any claims that you have inherited a large sum of money from a distant and unknown relative abroad.
-
Unknown people pretend to be your son or daughter whose mobile phone has broken and ask for financial help. Be wary if “your children” don’t call you by name, and make sure you call the old mobile number.
-
Do not transfer money to unknown people. Personally make sure that anyone asking you for money really is who they say they are.
-
Ignore or delete e-mails from unknown senders. Even if the subject line sparks your curiosity. Do not open e-mails, links or attachments from unknown senders. They might contain viruses or Trojans.
-
Keep your operating system and the apps and programs you have installed up to date at all times. Use security software (e.g. anti-virus).
-
It would be best to remain highly sceptical. If something online sounds too good to be true, it is. Get help if you are unsure or suspect an attack.
More on the topic
-
Depositor protection
In Switzerland, depositor protection kicks in if a bank goes bankrupt. Up to CHF 100,000 is protected per customer or joint account.
-
The independent platform run by Lucerne University of Applied Sciences and Arts helps you to better understand your personal information security, including with its courses.
-
The National Cybersecurity Centre (NCSC) is the Confederation's competence centre for cybersecurity. It receives reports on cyber incidents from individuals and businesses, analyses them and provides those submitting them with an assessment of the incident and recommendations for further action.
The NCSC also publishes information on current cyber threats. -
The cybercrime website of the Zurich Cantonal Police highlights the various types of fraud and the latest alerts.
-
The Browsercheck verifies your computer for outdated software.
More tips
Would you like more practical information? “eBanking – but secure!” is an independent platform run by Lucerne University of Applied Sciences and Arts – information technology that helps you better understand your personal information security. They also offer courses to suit all needs.