Mr Kaufmann, paperless invoices reduce workload. What’s the situation like at Helsana?
Christian Kaufmann: Time and again, we receive payments that cannot be assigned automatically because the reference number is wrong. In 2021, this was the case with 330,000 invoices. We allocate part of it semi-automatically, and the rest manually. We can greatly lessen this workload with eBill, where the reference number is correct and the payment automatically goes to the right place.