Submitting and downloading enquiries

Has your payment not reached the recipient, or was it incomplete? You can send us your enquiry here.

Please note that enquiries are subject to a charge.

Submit an enquiry

The easiest way to submit your enquiry is to open the relevant payment in e-finance and select the “Enquiry” button in the transaction details.

Download enquiry results

If you have already started an enquiry, we will notify you in e-finance once the enquiry has been completed. The results of previous enquiries are available in e-finance at any time.