Query a PostFinance Card transaction

Please check your debits from your PostFinance Card regularly (account statement, direct debit advice, etc.). If you would like to lodge a complaint about one or more debits from your PostFinance Card, please fill in the relevant form and return it to the postal address provided.

Improper entries after card loss or theft

Has your card been lost or stolen?

Complaints form (PDF)Complaint form exclusively for abusive bookings after physical card loss/theftThe link will open in a new window

Improper entries without card loss or theft

Still in possession of your card but don’t recognize the disputed entry or amount at all?

Complaints form (PDF)Complaint form for abusive bookings without physical card loss/theftThe link will open in a new window

Unjustified debits

You made the transaction but don’t agree with the debit?

Complaints form (PDF)Complaint form for unjustified chargesThe link will open in a new window

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