Query a PostFinance Card transaction

Please check your debits from your PostFinance Card regularly (account statement, direct debit advice, etc.). If you would like to lodge a complaint about one or more debits from your PostFinance Card, please fill in the relevant form and return it to the postal address provided.

Improper entries after card loss or theft

Has your card been lost or stolen?

Improper entries without card loss or theft

Still in possession of your card but don’t recognize the disputed entry or amount at all?

Unjustified debits

You made the transaction but don’t agree with the debit?