Query a credit card transaction

Please check your monthly bill within 30 days of the invoice date. If you would like to lodge a complaint about one or more debits from your credit card or prepaid card, please fill in the relevant form and return it to the postal address provided.

Improper entries after card loss or theft

Has your card been lost or stolen?

Improper entries without card loss or theft

Still in possession of your card but don’t recognize the disputed entry or amount at all?

Unjustified debits

You made the transaction but don’t agree with the debit?

FAQs

  • If you decide you do not want to go through with the event/flight/trip because of coronavirus, please contact your travel company or the booking portal (airline, hotel, car rental) directly and ask about a possible refund.

  • Please contact the travel company/agency or the booking portal (hotel, car rental, airline) you booked your trip/event with directly to see what options you have to cancel/modify your reservation, and ask about a potential refund.

    The company is not offering you a refund, or you have not received a response? Did you pay for the trip with a PostFinance credit or debit card? If so, please send us all the documents and the The link will open in a new window form completed in full. Once we receive these documents, we will look into your query.

  • Please contact the travel company/agency or the booking portal (hotel, car rental, airline) you booked your flight/trip with directly to see what options you have to cancel/modify your reservation, and ask about a potential refund.

    The company is not offering you a refund, or you have not received a response? Did you pay for the trip with a PostFinance credit or prepaid card? If so, please send us all the documents and the The link will open in a new window form completed in full. Once we receive these documents, we will look into your query.