Legal information and accessibility

  • Important legal information

    All those who access information published on the PostFinance website or in the newsletter accept the following conditions.

    Ownership of the PostFinance website and trademark law

    “PostFinance” and the corresponding logos are registered trademarks of PostFinance Ltd. No part of the PostFinance website is designed to grant a licence or right to use an image, a registered trademark or a logo.

    Use of the PostFinance website and copyright

    The entire contents of the PostFinance website and the newsletter are protected by copyright (all rights reserved). Downloading or printing individual pages or parts of the PostFinance website is permitted provided that the copyright notice or other legally protected terms are not removed. PostFinance Ltd retains all property rights if you download software or other data from the PostFinance website or duplicate material in any other way. Complete or partial reproduction, communication (electronic or otherwise), modification, linking or use of the PostFinance website for public or commercial purposes is prohibited without prior written consent from PostFinance Ltd.

    Access restrictions

    PostFinance products may only be sold in certain countries to certain persons. Persons to whom it is impermissible to sell all or certain PostFinance products may not access websites with information about the relevant products. To ensure that only permissible information is displayed, country filters have been installed. You agree that when accessing a country-specific PostFinance top level domain you are considered to be domiciled in the relevant country. You also hereby agree that the selection of a certain country segment is correct and that you (in particular on the basis of your nationality and/or residence) are not subject to any jurisdiction that prohibits the display of information about PostFinance products. PostFinance does not sell funds to persons who are resident outside of Switzerland. In such countries, the funds are not offered and are therefore not available. In particular, units of funds offered by PostFinance are not offered, sold or delivered within the USA, or to persons who are US citizens, are resident in the USA, or are required to pay taxes in the USA.

    No offer

    The information and statements published on the PostFinance website and in the newsletter do not constitute a solicitation, an offer or a recommendation to buy or sell investment instruments or to carry out any other transaction. The services, investments and funds mentioned on the PostFinance website and the related literature are not addressed to persons whose country of residence or nationality prohibits access to such information due to the laws or regulations in force. Deposits are only accepted by PostFinance Ltd and fund units can only be held if and insofar as this does not breach the laws or regulations in force in the investor’s country or the corporate policy of PostFinance Ltd. Information on the PostFinance website as a whole is of a descriptive nature. However services, securities and financial instruments may not be available or suitable for you. Contact your customer advisor if you are interested in a specific investment instrument and require further information, particularly about the costs, investment character or the opportunities and risks associated with the product in question.

    No warranty

    Although PostFinance Ltd does its utmost to ensure that the information on the PostFinance website and in the newsletter is accurate, reliable and complete at the time of publication, neither we nor your contractual partner can guarantee or assume any liability for its accuracy, reliability or completeness. The information and opinions published on the PostFinance website and in the newsletter can be changed at any time without prior notice. PostFinance Ltd does not use the PostFinance website or newsletter to send you or third parties investment or other advice. The information and opinions conveyed do not form a reliable basis for making investment or other decisions.

    Risk information

    The future performance of fixed assets cannot be assumed from past market trends. The investment value may change. It is not possible to guarantee that the invested capital will retain its value. Please contact your customer advisor before you make any investment decisions.

    No guarantee

    No assurance is given, be it explicit or implicit, regarding the accuracy of the information and opinions conveyed on the PostFinance website or in the newsletter. PostFinance Ltd takes no responsibility and cannot guarantee that the PostFinance website will function without interruption or errors, that errors will be rectified or that the PostFinance website and corresponding server are free of viruses or harmful components.

    Responsibility

    PostFinance Ltd does not assume any liability (including negligence) for damage or loss or consequential loss which occurs as a result of accessing or using items on the PostFinance website and/or in the newsletter (or as a result of the impossibility to access or use such items).

    Links to other websites

    PostFinance Ltd has not checked the websites linked to the PostFinance website or newsletter and takes no responsibility for their contents or for the products, services or other offers contained on them.

    Applicable law / jurisdiction

    The use of these websites is governed by Swiss law. The exclusive place of jurisdiction for all disputes relating to this website is Berne.
  • Prices and conditions

    GTC

    Outsourced units

    PostFinance outsources certain tasks from these units to the following partners:

    Business units Partners
    Business unitsPayment transactions and financial services
    PartnersIn-house, from 26 June 2013 at Post CH Ltd
    Business unitsIT services
    PartnersIn-house, from 26 June 2013 at Post CH Ltd
    Business unitsPrinting and sending of account documents
    PartnersIn-house at Swiss Post Solutions Ltd
    Business unitsE-bill solution
    PartnersIn-house at Post CH Ltd
    Business unitsE-trading: trading platform
    PartnersSwissquote Bank Ltd
    Business unitsE-trading: tax reporting for tax deducted at source
    on US income
    PartnersSwisscom (Switzerland) Ltd
    Business unitsAccount opening via mobile app
    PartnersFinform Ltd
    Business unitsVideo identification for shop opening
    PartnersIn-house at Post CH Ltd
    Business unitsePostOffice
    PartnersIn-house at Post CH Ltd and Swiss Post Solutions Ltd
  • Account price overview

    Interest rates

    Price lists for payment transactions

    Price lists for cards

    Price list for investments

    Price lists for e-services

    Prices and conditions for banks

    GTC

    Outsourced units

    PostFinance outsources certain tasks from these units to the following partners:

    Units Partner
    UnitsPayment transactions and financial services
    PartnerIn-house, from 26 June 2013 at Post CH Ltd
    UnitsIT services
    PartnerIn-house, from 26 June 2013 at Post CH Ltd
    UnitsPrinting and sending of account documents
    PartnerIn-house at Swiss Post Solutions Ltd
    UnitsE-bill solution
    PartnerIn-house at Post CH Ltd
    UnitsE-trading: trading platform
    PartnerSwissquote Bank Ltd
    UnitsE-trading: tax reporting for tax deducted at source
    on US income
    PartnerSwisscom (Switzerland) Ltd
    UnitsAccount opening via mobile app
    PartnerFinform Ltd
    UnitsVideo identification for shop opening
    PartnerIn-house at Post CH Ltd
    UnitsePostOffice
    PartnerIn-house at Post CH Ltd and Swiss Post Solutions Ltd
  • Accessible PostFinance websites

    Since 2004, access for all has been required by the Swiss law covering equality for the disabled (Behindertengleichstellungsgesetz - BehiG), and PostFinance has therefore been consistently implementing this requirement.

    This means that blind people are able to make good use of the website and can have content read aloud to them by audio output. Visually impaired people are able to display all text and images in any size. Furthermore, the contrast is optimized everywhere for good legibility. People with motor disabilities can navigate the website with alternative input methods or simply by using the keyboard. Those with hearing difficulties can easily follow videos on our website with the help of subtitles. More and more people with age-related conditions can also benefit from all of these improvements.

    Certified in accordance with the highest quality level (AA+)

    PostFinance adopts a consistent approach to implementing the latest version of the Web Content Accessibility Guidelines (WCAG 2.0, AA), and in September 2016 it was once again awarded the highest possible quality level (AA+) by the “Access for all” certification body.

    Contact

    PostFinance Ltd
    Mingerstrasse 20
    3030 Berne Switzerland

    Tel.: 0848 888 710 (max. CHF 0.08/min. in Switzerland)

    Access keys

    0 = To homepage

    1 = To navigation (within page)

    2 = To content (within page)

    3 = To e-finance login

    4 = To site map

    9 = Logout

    How the access keys work in various browsers

    Windows:
    Internet Explorer: Alt key + access key number, followed by Enter
    Firefox: Alt key + shift key + access key number
    Chrome, Safari: Alt key + access key number

    Mac OS X:
    Safari, Firefox, Chrome: Ctrl key + alt key + access key number

    Continuous improvements

    Certain content is not yet completely accessible. This applies especially to older applications or those with sophisticated programming. They will be made accessible as far as possible. These services are marked accordingly and are not a main part of certification granted by the “Access for all” foundation.

    The following sub-areas are affected:

    • E-trading
    • E-cockpit
    • Webinars
    • E-bills
    • Smart Business
    • Manuals, print templates, account and interest statements (PDF files)

    Technological progress requires constant monitoring, but it also allows continuous improvement to the accessibility of web content. That is why PostFinance has agreed to periodic quality controls and a permanent exchange of expertise with the “Access for all” foundation. Content is regularly reviewed and made as accessible as possible as part of the next release.

  • PostFinance Ltd is a successful financial service provider and a high yielding subsidiary of Swiss Post Ltd. PostFinance Ltd is the number one in payment transactions in Switzerland and in e-finance, the electronic account management platform. PostFinance Ltd provides a comprehensive, innovative range of financial services in the payments, savings, investments, retirement planning and financing segments for both private and business customers.

    Contact address

    PostFinance Ltd
    Contact Center
    Mingerstrasse 20
    3030 Berne

    Switzerland

    Tel.: +41 848 888 700 (max. CHF 0.08/min. in Switzerland)

    Company identification number (UID):
    CHE-114.583.749