Cancel account

We are sorry to hear that you want to cancel your account. You can cancel your account in e-finance or in a PostFinance branch. Alternatively, you can phone us to request a cancellation form.

In writing via chat for private customers

As a private customer, you can cancel your account at any time via chat. You must have an e-finance login for cancellation via chat. Start the chat by entering “Cancel account”. You will be guided through the cancellation process with a few questions. You will then receive confirmation by post.  

Cancellation form for business customers

Fill in the form and send it duly completed and signed to:
PostFinance Ltd, Scan Center, 3002 Bern

PostFinance branch

Visit us in a PostFinance branch.