Credit card services

Query a credit card transaction

Unhappy with a transaction? Please fill in and sign the transaction query form, and send it to the address the form provides.

FAQs

  • If you decide you do not want to go through with the event/flight/trip because of coronavirus, please contact your travel company or the booking portal (airline, hotel, car rental) directly and ask about a possible refund.
  • Please contact the travel company/agency or the booking portal (hotel, car rental, airline) you booked your trip/event with directly to see what options you have to cancel/modify your reservation, and ask about a potential refund.

    The company is not offering you a refund, or you have not received a response? Did you pay for the trip with a PostFinance credit or debit card? If so, please fill in the transaction The link will open in a new window query form and kindly send this to us with all the relevant documents. Once we receive these documents, we will look into your query.
  • Please contact the travel company/agency or the booking portal (hotel, car rental, airline) you booked your flight/trip with directly to see what options you have to cancel/modify your reservation, and ask about a potential refund.

    The company is not offering you a refund, or you have not received a response? Did you pay for the trip with a PostFinance credit or prepaid card? If so, please fill in the transaction The link will open in a new window query form and kindly send this to us with all the relevant documents. Once we receive these documents, we will look into your query.

Power of attorney

Do you wish to issue power of attorney for your credit card or prepaid card account or to revoke power of attorney? Please fill in and sign the transaction query form and send it to the address the form provides.

Limit modification for credit cards

Would you like to request a modification to your credit limit? Please fill in and sign the form and send it to the address the form provides.

Cancel subscriptions to Visa and Mastercard update services

If you would like to cancel subscriptions to the Mastercard and Visa update services, please fill in this form and send it to the address the form provides. You can also find answers to FAQs on the update service in this form.