The QR-bill for private use

Frequently asked questions

From 1 October 2022, it will only be possible to make payments using QR-bills, as red and orange inpayment slips (IS/ISR) will no longer be processed. Find out what you need to know regarding the switch as an invoice recipient.

Questions and answers

  • From 1 October 2022, it will no longer be possible to process red and orange inpayment slips. Standing orders that are based on old inpayment slips will also no longer be executed from this date onwards – for example, standing orders for your rent or health insurance premiums. These standing orders must be modified or cancelled and re-created.

    As soon as the invoice issuer provides you with a QR-bill, delete the old standing order and create a new one by scanning the QR code. If you still receive invoices with a red or orange inpayment slip after 30 September 2022, please contact your invoice issuer and request an equivalent QR-bill.

    Here’s how you can check whether or not a standing order needs to be amended:

    Standing order does not need to be amended – as long as you do not receive a QR-bill
    If an IBAN or QR-IBAN is saved (e.g. CH12 3456 7890 1234 5678 9), you do not need to take any action. The standing order will continue to be processed even after the definitive switch to the QR-bill.

    Standing order must be deleted and re-entered
    If an account number is saved (e.g. 01-XXXXXX-X / 03-XXXXXX-X), the standing order is based on an orange (ISR) inpayment slip. You will need to replace this standing order so that a QR-IBAN or a QR reference is listed in place of the account number.

  • The easiest way to amend your standing orders is via e-finance or the PostFinance App:

    Online or mobile banking
    Benefit from quick, easy and error-free payment of QR-bills by making the necessary adjustments in e-finance or in the PostFinance App:

    1. Firstly, delete the existing standing order under “Payments” > “Standing orders”.
    2. Scan the QR-bill: enter the new standing order by scanning the QR code using your computer/laptop camera or the PostFinance App.

    QR-bills can also be entered manually:

    • E-finance: “Enter payments” > “Payment information” > “Standing order”
    • PostFinance App: “Payments” > “New order”

    At Swiss Post and PostFinance branches
    Alternatively, please contact one of Swiss Post’s self-operated branches or a PostFinance branch near you. The staff will be able to help you make the adjustment.

    As red and orange inpayment slips will no longer be valid from 1 October 2022, certain standing orders will also need to be changed or cancelled and recreated.
    PostFinance is aware that this switch will involve additional effort on the part of its customers. For this reason, the CHF 5 price for amending and opening a standing order will not be charged from 15 June 2022 until the end of September 2022. It is always free to cancel a standing order.

  • The QR-bill was introduced to harmonise and modernise payment transactions in Switzerland.

    It greatly simplifies payment transactions as all the necessary payment information is contained in the QR code and can be scanned automatically.

    The QR-bill or the payment part with a QR code and receipt will replace the usual red and orange inpayment slips (IS/ISR). These can still be used for payments up to 30 September 2022.

  • All payment options are available with QR-bills:

    At Swiss Post branches
    You can pay QR-bills at all self-operated and partner-run Swiss Post branches. You can also pay using the home delivery service or at deposit terminals at selected Swiss Post branches. 

    To do this, separate the payment part with the QR code and receipt from the rest of the bill. For this purpose, QR-bills have perforation if sent via post or cutting lines for printable QR-bills in PDF format sent via e-mail.

    As an additional, fee-based service, employees at Swiss Post branches can help you create and print QR-bills.

    The link will open in a new window Information about the service

    Via e-finance
    To pay the QR-bill via online banking, open e-finance on your PC or laptop. Then, scan the QR code with your PC/laptop camera or using a scanner and complete the payment. You can scan in invoices you receive as a PDF by dragging and dropping them into e-finance.

    If you cannot scan the QR code, enter the payment information manually into the payment screen in e-finance. You can find this information as text located next to the QR code.

    Via the PostFinance app
    To pay the QR-bill via mobile banking, open the PostFinance app on your smartphone. Scan the QR code using the app’s QR reader and complete the payment.

    By standing order
    You can set up a standing order for recurring QR-bills (e.g. for rent or lease payments) in e-finance or in the PostFinance app. Alternatively, have us set up the standing order by filling out a form. 

    Set up a standing order 

    By payment order
    To pay by payment order, fill out a payment order form. Commission multiple QR-bills for payment using a form. 

    Enter the number of invoices to be paid, the total amount and the desired due date on the form and send it back to us signed with the payment parts of the QR-bills (in A6 format). 

    Set up payment orders 

  • If you use online and mobile banking you can benefit from fast and simple QR-bill payments – just scan a QR code and complete the payment. What’s more, it’s near impossible to make input errors.
  • You can make cash deposits into your own account using the payment part with a QR code. However, these are subject to charge from the first inpayment (regular fee for inpayments at the counter).

    Making cash deposits into your own account where you use a PostFinance Card or PostFinance Card Pay is still free (up to 20 deposits/month).

  • Until 30 September 2022, you will still be able to use IS and ISR alongside QR-bills.

    It will no longer be possible to make payments with ISR/IS from 1 October 2022, as it will no longer be possible to process them online or in Swiss Post branches.

  • No. You will no longer be able to use any red and orange inpayment slips after 30 September 2022.

    You should contact your invoice issuer if your bill does not contain a payment part with a QR code. It is their responsibility to provide a QR-bill. 

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