eBill Platform

With the introduction of the eBill platform, the Swiss financial centre has implemented a standardized system for electronic transfer of invoices between invoice issuers and e-banking users. After your one-time registration, you will be able to pay and manage your e-bills as usual with e-finance.

  • For you as an e-finance customer to receive your invoices electronically, you need to activate the eBill product under Settings/Services and then complete a one-off registration on the eBill platform.

    eBill registration for private customers

    The one-time registration on the eBill platform takes about three minutes. You will need a personal e-mail address. After activating the eBill product, you will be guided through the process.

    eBill registration for business customers

    The one-time registration on the eBill platform only takes a few seconds. After activating eBill, all you need to do is select the accounts that you would like to use for eBill.

  • New invoices are displayed in the eBill tile in e-finance and can be processed from there.

    An approved invoice is listed in e-finance under “Pending” and can be deleted or changed there up to one day before it is due. Upon deletion, the invoice is displayed on the platform as “Open”.

    As soon as the payment is made, the invoice is moved on the eBill platform from the “Approved” tab to the “Completed” tab. The invoices remain on the eBill platform for up to 180 days after their due date.

  • You can access your invoices in the same way as in e-finance. This keeps you safe from spam or phishing attacks. You will only receive trustworthy invoices. The eBill platform is subject to the same comprehensive, sector-wide security measures and data protection guidelines as e-finance.

    Both the operator of the eBill platform (SIX) and PostFinance are obliged to maintain the confidentiality of saved data and to use it solely for the purpose of providing the services related to eBill.

  • We would be happy to explain several eBill functions here.

    Sharing

    Private customers have the option to grant other people access to their eBill inbox, enabling them to perform individual, specific actions in the eBill portal in the name of the owner.

    You can find this function on the eBill platform under “Settings” and “Sharing”. To do this, you will need the e-mail address of the relevant person, who must be registered on the eBill platform with that e-mail address. Click “Grant access” to invite this person.

    Note: If you grant access to a third party, they will be able to view and manage all the electronic invoices in your eBill inbox going forward. This person is only able to approve invoices via accounts for which they are authorized.

    It is not possible to set up eBill sharing if the owner of the eBill inbox is a company. To grant a person access rights to a company’s eBill inbox, contact our customer service department.

    Either the user or the person sharing their access rights can cancel the sharing at any time.

    Setting up standing approvals

    Standing approvals enable you to define rules for automatic approval of invoices. Invoices covered by these rules are approved for payment directly upon receipt and paid on the due date.

    Standing approvals can be entered directly in the corresponding invoice or in the settings. An existing standing approval can be changed or deleted at any time.

    Note: Standing approvals can only be set up and changed by the owner of the eBill inbox.

    Notifications and settings

    You can configure notifications for the receipt of new invoices and your personal settings in e-finance under “Settings/Notifications”. You can choose between e-mail notifications and push messages.

  • This section lists relevant questions and answers. For further information, go to The link will open in a new window www.ebill.ch.

    General questions

    • eBill is a service that is available throughout Switzerland that replaces the electronic invoice in e-finance and e-banking.
    • You will find your invoices in the usual way under the eBill tile in e-finance.
    • No, that is not possible.
    • With eBill, you receive your invoices directly and securely in e-finance. This is where you can easily check and approve them for payment.

      You receive an e-mail invoice in your e-mail inbox. To pay the e-mail invoice, you must enter the payment information (e.g. reference number) in e-banking.

    • Receiving invoices with e-bill via e-finance is free of charge.
    • You can find the invoice in the settled invoices in the eBill portal. You can find the invoice approved for payment in e-finance under “Pending payments” up to the due date. It can only be deleted or changed from there.
    • You can find invoice details on the eBill platform. The invoice details can be displayed as a PDF file and remain available for around 180 days.
    • You can use all eBill functions fully in the PostFinance App.
    • For you as an e-finance customer to receive your invoices electronically, you need to activate the eBill product under Settings/Services and then complete a one-off registration on the eBill platform. This registration takes approx. three minutes. You will need a personal e-mail address. After activating the eBill product, you will be guided through the process.
    • Business customers who want to use eBill as a new customer can log into e-finance and start by activating “eBill” in the settings. After activating eBill, all you need to do is select the accounts that you would like to use for eBill.

      Other authorized persons who wish to access the eBill company inbox must fill in the form “The link will open in a new window E-finance user registration/change” and send it to PostFinance.

    • Using eBill requires a one-time registration to identify you as a customer.

      After activating eBill under Settings/Services, you will be guided through the registration process.

    • Your e-mail address is used to uniquely identify you as an invoice recipient on the eBill platform.
    • No, it is no longer possible to access a personal e-bill inbox from a business e-finance participation (or vice versa).
    • This is possible, provided these financial institutions meet the latest standard and you have registered with all the e-banking accounts with the same e-mail address that you used to register with eBill.
    • Check whether it ended up in your spam folder. If you cannot find the email in the spam folder, contact our customer service.
    • You will receive a corresponding error message telling you that you can contact your financial institution.

    Questions about security

    • Data security and the security of data transfer are of paramount importance in the eBill system: Modern measures in accordance with the e-banking standards of the Swiss financial institutions are used to protect the data.
    • PostFinance and SIX are obliged to maintain the confidentiality of saved data and to use it solely for the purpose of providing the services related to eBill.

    Questions about functions

    • You can use standing approvals to define rules for automatic approval of invoices.
    • Standing approvals can only be set up and changed by the owner of the eBill inbox.
    • For a standing approval, you define the rule according to which invoices are automatically approved for payment. This means that you have complete control right until the payment is made.

      In the case of Debit Direct, the company debits the account that you specified in the debit authorization.

    • In this case, the invoice must be approved manually.
    • With eBill Sharing, you can authorize private customers to access your eBill inbox. To do this, you need the e-mail address of the authorized person. This person must also be registered on eBill and confirm this function. 
    • The authorized person can view and process all subsequent incoming invoices. The person with shared access can only approve payments via accounts for which they are authorized.
    • As the owner of the eBill inbox, you can change the settings on the eBill platform at any time, including the Sharing function. 
    • New invoices are displayed to you when you log into e-finance: you can view the new, outstanding invoices in the eBill tile.

      You can configure notifications for the receipt of new invoices and your personal settings in e-finance under “Settings/Notifications”. You can choose between e-mail notifications and push messages.

    • You can check off and pay the invoices directly in the tile. Or you can click on the magnifying glass icon and view further details, such as  the invoice PDF. You can also change the debit account or  set up a standing approval or sharing (see “New functions” below).
    • An eBill inbox only ever belongs to a single person. With the “Sharing” function, you can share your eBill inbox with other people. You can configure this directly on the eBill portal. (For further details, see “New functions” below).
    • If a company gives you the option to make instalment payments, you will receive a message on the eBill platform. You can then choose from various instalment types. When you choose an instalment type, the invoice overview displays all the possible instalments. You can approve each of these instalments individually or you have the option to set up a standing approval.
    • Instalment payments are often offered by invoice issuers for large amounts (e. g. tax invoices). The invoice issuer defines whether an instalment payment is possible.
    • Invoice issuers can also send invoices that are not paid via eBill or that represent a reimbursement (credit). You can find such notifications at eBill under Notifications (bell icon).
    • This service is no longer possible. You must log into e-finance to process electronic invoices.

    Questions about invoice issuer registration

    • The eBill platform includes an overview of the invoice issuers. This is where you can register with the desired invoice issuer.
    • If you cannot find an invoice issuer on the eBill platform, then they do not offer the transfer of electronic invoices.
    • The invoice issuer is not informed immediately if you are no longer using eBill via e-finance. For a certain amount of time, the eBill inbox remains open for use via another bank. Only when the eBill inbox itself is no longer active is the invoice issuer informed the next time an invoice is sent.

      If you no longer want to use eBill at all, we recommend de-registering from all invoice issuers with which you are registered.

    • Yes, you have the option to de-register from an invoice issuer on the eBill platform at any time. This works in the same way as registration.
    • Contact the company (invoice issuer) directly.
    • On the eBill platform, you can search for companies directly and register with them for eBill.
    • Please contact the invoice issuer directly.

    Questions about unsubscribing/de-registering

    • If you want to de-register from the eBill platform in e-finance, you must first de-register from all invoice issuers on the platform and then deactive eBill in e-finance under “Settings/Service”.
    • The eBill inbox is only intended for receiving electronic invoices.

      It is only possible to access the eBill platform via one or more e-banking services. This is where identification is carried out and where you are able to pay the invoices.

    • Invoices that you have already approved for payment remain visible on the eBill platform 180 days after the due date. After this deadline, the invoices are deleted.

      Open invoices that are not yet approved for payment will remain open. In this case, please contact the invoice issuer to avoid receiving payment reminders.

  • If you have any questions, contact our customer service department on 0848 888 700.