Blocking a card
Report the loss to us straight away and you'll have a replacement card within three working days in Switzerland and abroad.
Cards retained at a cash dispenser in Switzerland will be destroyed and cannot be reclaimed at the post office, PostFinance branch or bank in question. For a new card, please contact our PostFinance Contact Center.
Cards which are retained or which the customer forgets to retrieve from a cash dispenser abroad will be destroyed. For a new card, please contact our PostFinance Contact Center.
|Card||From Switzerland||From abroad|
|PostFinance Card||0800 88 88 76||+41 848 88 88 77|
|PostFinance credit and prepaid cards||0848 888 400||+41 44 828 32 81|
|Travel Cash Card||031 710 12 15||+41 31 710 12 15|