Information for the bereaved

Death can come unexpectedly and sometimes much too early. We would like to lend our support to the bereaved in such cases and inform you about the procedure for assets of deceased account holders.

First steps

We will be pleased to help if you have any questions. In order to provide specific support, we need a copy of the death certificate. Please send it to us as quickly as possible by post or e-mail (as a PDF):

PostFinance Ltd
Operations Center
3040 Berne Switzerland

You can contact our support team from Monday to Friday from 8 a.m. to 12 p.m. and 1 p.m. to 6 p.m. by calling +41 58 667 98 65.

Please note: PostFinance may not always be able to provide information. In order to be identified as a legitimate heir or a person entitled to receive information, we require an official document confirming your status as an heir.

What happens with PostFinance accounts?

The procedure that PostFinance uses for the assets of deceased account holders varies depending on the type of account, assets and authorization status. However, the following points are generally applicable:

  • The PostFinance Card is personal and cannot be transferred. It is cancelled upon the death of the holder. The same applies for access to e-finance
  • The accounts of a deceased account holder will be cancelled and an authorized agent cannot assume control of them
  • An issued power of attorney for an account is still valid after death, but does not guarantee access to accounts or assets. In order to protect the interests of the heirs, PostFinance will cancel a power of attorney if considerable assets are being dealt with

You can find out more about how to proceed on the following pages. This varies depending on the type of account, assets and power of attorney status. We will be pleased to help if you have any questions.