Submitting and downloading enquiries

Has your payment not reached the recipient or only reached them in part? You can send us your enquiry here.

Please note that enquiries are subject to a charge.

Submit an enquiry

The easiest way to submit your enquiry is to open the relevant payment in e-finance and select the “Enquiry” button in the transaction details.

Download enquiry results

If you have already started an enquiry, we will notify you in e-finance once the enquiry has been completed. The results of previous enquiries are available in e-finance at any time.