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The problem solvers

Eugen Buob AG is managed by second generation owners, Manfred and Roland Buob. The company is faced with a changing industry and sees only advantages in the harmonization of payment transactions.

In the industrial area of Samstagern, located on the left bank of Lake Zurich, you will find an ordinary-looking commercial company producing tools, measurement and inspection technology and machinery, which has been able to respond to certain concerns of industry giants and has been supporting smaller businesses in their work. The Buob brothers, Manfred and Roland, are called on when somebody needs a tool or piece of machinery, or if a part needs measuring or developing. They then find something or someone in their catalogue or massive network to provide help. They themselves rely on PostFinance advisor, Stéphane Fagagnini, and the software manufacturer, Proffix SoftwareAG, for all matters relating to payment transactions and harmonization.
Mr Fagagnini has lots to do: Almost all financial flows run through PostFinance and the Proffix software for SMEs. Even the webshop gets its data from the software and offers the PostFinance card as the only payment option. An experiment for Manfred and Roland Buob: Of course, you cannot use the webshop to purchase machinery or special solutions which require a lot of consultation; it is mainly for tools and smaller items.

Successful changeover

Stéphane Fagagnini informed the accountant, Daniela Semmler, about the coming changes at the end of 2015. The change to ISO 20022 in national and international payment transactions, the standardization of data formats and the consistent use of IBAN necessitated certain modifications to the software. According to Manfred Buob, Proffix is Eugen Buob AG’s nerve centre and an important factor in withstanding growing market pressure. The procedure for the conversion has been planned in coordination with Proffix’s partner, Imhof Consulting AG. Using the team viewer, the software specialists can access the software and make the necessary modifications. Being present on site was not necessary.
Daniela Semmler did not experience any disruptions during the two weeks it took to implement the changeover. “I just had to organize things a bit differently, and make entries at specific times”, she says. For her, it’s funny to think that only now, so close to her retirement, she is getting to know the software better. There weren’t any big problems, only minor ones, such as duplicate data or incorrectly entered discounts. “Good solutions were found for everything; now everything is working as it should.” Almost every process is now depicted in the software: “without this software solution, we wouldn’t be who we are today”, says Manfred Buob. The company has served a drastically changing industry for 43 years, is managed by second-generation owners, and adopts a pragmatic and solution-orientated approach. “Our company is currently just the right size, with seven employees”, says Roland Buob.

Perfectly tailored to Switzerland

Eugen Buob AG plies its trade in Switzerland and serves everyone’s metal processing needs, from one-man operations to major corporations. The broad customer base and the risks of deindustrialization for the small company are evenly balanced; morale is high. “There will always be industrial companies and there will always be workmen who need to repair a pipe on site”, says Roland Buob. Eugen Buob AG also has an efficient and streamlined set-up, it places great value on quick, simple procedures and decision-making. This was more or less how they were able to react appropriately to the franc shock. The company could purchase machinery and tools more cheaply, but the products they make with them also have to be exported. “We’re hanging in there!”, the Buobs say in unison.
They are monitoring the market carefully and evaluating new products and technologies. “We are not quick to jump onto every bandwagon, we’re a niche player.” They live by the motto “less is more”, and focus on stability, know-how and creativity in order to respond to the big and small concerns of the industry’s customers.

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