3. Focus on process efficiency, but not exclusively
The study also looked at where investments are being made in digitization in the individual categories of WCM. In accounts receivable, for example, 41% of investments are accounted for by order processing alone, a further 22% by e-billing and 19% by e-payment. In the category of accounts payable, software-based accounts payable management systems made up the highest proportion at 30%, followed by the implementation of e-billing systems at 26% and e-payment solutions at 24%. In summary, it is evident that the emphasis is being placed on process efficiency in all categories. However, more progressive digitization approaches are also increasingly being pursued in the top 20% companies. For example, big data analytics or smart contracts based on blockchain technology in the area of accounts receivable, and cash pooling in the category of liquidity, are of major importance for large companies in particular.