Your job in customer advice

Do you have a talent for communication?

Then at PostFinance customer advice, you’ve come to exactly the right place. Join us now as a customer advisor and get ahead in your career. In your new job, you will inspire our private and business customers with professional advice – whether online, by phone at our call center or in personal meetings.

What we offer you as a customer advisor

As one of the biggest financial institutions in Switzerland, we offer you not only exciting and varied work in your role as a customer advisor, but also attractive opportunities for advancement. And we offer this in a friendly environment in which we foster straightforward working relationships on an equal footing in an atmosphere characterized by mutual appreciation. We also attach great importance to a good work-life balance. Become a part of our unique PostFinance culture. We look forward to meeting you!

Online, by phone or in person? The choice is yours

At PostFinance, we make a distinction between customer advice online and by phone at the call center and customer advice in person at PostFinance branches and directly at customer premises. Find out which job suits you best. Thanks to our broad network of branches throughout Switzerland, you will almost certainly find a place of work close to you.

From accounts to investment solutions – personal customer advice

In your job providing customer advice online and by phone, you will work in the call center, answering questions about our products – including accounts, cards and payment orders. You will advise customers about our products and services and make sales calls. You will find this easy because of your ability to quickly recognize customer requirements and skilfully present the right solution.

First-hand accounts – employees talk about their job

  • “Our day-to-day work in customer advice is extremely varied. From students to self-employed entrepreneurs, and from apprentices right up to the CEO, we take care of a wide array of customer needs every day. We have to be good listeners and present our customers with smart solutions for handling their money. For example, we help customers with achieving their dream of owning a house, understanding investment opportunities or closing any gaps in their retirement planning.
    Team spirit and communicating as equals are a matter of course for us. We actively give each other feedback as a team so that we can make progress. As a manager, people are my main focus. I’m delighted when I can encourage my employees and support them with their personal development. Of course, this also involves providing a variety of training opportunities and flexible working models.”

  • “There are a wide range of working structures available as a customer support officer. By having daily contact with customer advisors and working in internal services as a customer support officer, I have been able to acquire a broad range of knowledge, which I apply to my work on a daily basis. I receive work orders in writing and by telephone. Customer calls can also come in at any time. This makes my work really exciting, while also presenting challenges for me. It’s extremely important to me that I deal with customer concerns and my daily orders in a timely manner. I also like the interaction with employees from all units and especially within our team. The informal culture at PostFinance creates a pleasant and motivating environment in which to work.”

Interested? You can find customer advisor vacancies here

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