Corporate Responsibility

Responsible actions and commitment

As one of the largest financial institutions in Switzerland, PostFinance is aware of its social, economic, environmental and corporate responsibility. It takes its role seriously by treating its customers, staff and partners fairly and taking responsibility for how it uses resources.

Our business is focused on the long term and is based on the triangle of satisfied customers, motivated employees and an intact environment. We want to be financially successful in order to optimally achieve these goals.
Hansruedi Köng, Chief Executive Officer PostFinance

How PostFinance takes social responsibility

PostFinance has a long track record of social commitment. In this way, PostFinance not only provides valuable services as a fair employer, but also supports its customers securely and reliably.

  • PostFinance is a social employer. The Federal Council has defined the basis for Swiss Post to employ staff in the Federal Act on the Personnel of the Swiss Confederation. This includes Swiss Post negotiating a socially responsible collective employment contract with its social partners. And in its everyday work, PostFinance places importance on social responsibility in terms of its staff. The company is aware that its staff’s technical and social skills and their motivation and health are the key to corporate success.

  • The Competence Center for Young Professionals (CCYP) is a talent incubator for the ICT (information and communications technology) professions at PostFinance, providing a continual supply of qualified specialists. Adopting an interdisciplinary approach, the apprenticeship center trains the professionals of the future in the fields of IT, mediamatics, interactive media design and commercial apprenticeships. The CCYP was presented with the “Great Place to Start” award in August 2018 as one of Switzerland’s best training companies.

  • PostFinance is transforming itself into a digital powerhouse. Our employees play a key role in this. In the summer of 2018, PostFinance launched the “creating ONE” initiative. ONE stands for “OPEN”, “NETWORK” and “ENGAGE”. It is the basis for a whole range of measures and analyses. The approach and goal are always the same: employees work together across hierarchies and teams to further develop the culture and ultimately PostFinance itself. “creating ONE” outlines the mindset required by the employees of PostFinance both now and in the future in order to achieve the ambitious goals. This includes agile and feedback-driven work practices, a joined-up approach to thinking and acting, and a willingness to take initiatives. PostFinance supports its employees in this process with various measures. For example, it offers internal temporary job changes that not only develop employees’ skills, but also encourage creative exchange. PostFinance offers its managers learning opportunities and workspaces for discussing topics such as virtual leadership, allowing them to rethink their patterns of management and work.

  • For many people, digitization poses a major challenge and they are therefore continuing to conduct their banking transactions using analogue means. PostFinance helps and supports its customers in their transition from traditional to digital banking. For example, as part of the “go digital” initiative, PostFinance offers free short training courses at its branches.

    In addition to numerous advantages, there are also hurdles that prevent customers from switching to online banking – such as the fear of becoming victims of cybercrime. PostFinance is therefore the first bank in Switzerland to actively pledge to its customers (since the summer of 2018) that it will fully cover any financial damages they suffer in e-finance and the PostFinance App as a result of phishing or malware attacks, up to a sum of 100,000 francs per case.

How PostFinance takes economic responsibility

PostFinance considers it important to offer its customers sustainable investment solutions. PostFinance also places great emphasis on investing the customer deposits entrusted to it not just according to economic but also according to ethical and sustainable principles.

How PostFinance assumes environmental responsibility

Conserving natural resources is not only an economic necessity. It also helps to strengthen PostFinance’s competitiveness and credibility. PostFinance has an appropriate package of measures.

  • PostFinance’s environmental management system is based on the environmental management standard ISO 14001. PostFinance uses this to coordinate and control environmentally relevant activities and implement its environmental policy on the basis of defined environmental goals.

    Active CO2 reduction

    To cover the power needed for the data centers, PostFinance has obtained certificates for 100% renewable hydroelectric power. PostFinance also has a low carbon footprint as it uses environmentally-friendly equipment, continuously optimizes systems, increasingly uses renewable power for electricity and heating, sets CO2 emission limits on passenger vehicle purchases and uses incentives (e.g. free half-fare travelcard or reduced GA travelcard) to encourage employees to switch to public transport.

    Reduced paper consumption

    Since 2007, PostFinance has printed customer documents, advertising material and internal printed matter on FSC paper whenever possible. The company also tries to save paper. PostFinance has been able to reduce its paper consumption thanks to internal guidelines, the introduction of batch items and, not least, e-finance.

    Economical water use

    PostFinance has set itself the objective of being economical and actively reducing consumption. For instance, it uses AquaClics and has converted to dry-cleaning at the Engehalde location.

How PostFinance takes corporate responsibility

In terms of corporate citizenship, PostFinance also actively supports society outside the financial business. The company supports the young generation: athletes, musicians, school pupils and young entrepreneurs. Because if you want to have creative minds tomorrow, you must encourage young people today.

Responsible management

Treating partners, employees and resources responsibly is of central importance to PostFinance as part of its corporate governance.

  • PostFinance has a large procurement volume – with paper and IT products being the major items. This entails major responsibility, which PostFinance assumes consistently together with the Group. Goods and services are procured with a focus on economic viability and security of supply along the value chain for their entire useful life. Swiss Post’s Corporate Procurement is responsible for procurement at PostFinance.

    Selecting suppliers

    Suppliers are selected and evaluated in terms of quality, price, product/performance and deadlines. Risk, innovation and performance potential, environmental aspects and electronic connection capabilities are also considered. At the same time, we check our suppliers’ working conditions.

    The procurement code of conduct for suppliers

    Suppliers adhere to a procurement code of conduct, which ensures that they act sustainably and produce goods under fair conditions. Suppliers and subcontractors also give written confirmation that they:

    • comply with human rights and relevant laws
    • do not discriminate against employees and applicants
    • do not employ children
    • do not use prison, forced and slave labour
    • appropriately compensate their employees