Accessibility

Accessible PostFinance

Accessible in accordance with the highest quality level (AA+)

PostFinance ensures its website is accessible in accordance with AA+ criteria. In cooperation with and under the supervision of the "Zugang für alle" (Access for all) foundation, the accessible status of the PostFinance websites will be ensured on a continuous basis in accordance with the requirements of the law on equal opportunities for people with disabilities.

Label Access for All

Contact

Swiss Post
PostFinance
Nordring 8
3030 Berne

Telephone 0848 888 710 (regular rate) 24-hour service, 365 days a year

Contact form

How to use the website

Access keys

0 = Direct to home page
1 = Direct to navigation (within page)
2 = Direct to content (within page)
3 = Direct to e-finance login
4 = Direct to site map


The access keys are controlled via an individual key combination, depending on the browser. You can find detailed information in your browser's user manual.


Enlarging the font size

The www.postfinance.ch website is also suitable for displaying large fonts. The size of the font can be adjusted in the browser.

  • In Firefox with Ctrl and + key, Ctrl and the mouse wheel or under View select Zoom in
  • In Internet Explorer 8 use Ctrl +/-, Ctrl and the mouse wheel or click Zoom under View
  • In Internet Explorer 7 under View and Text size or Ctrl and mouse wheel
  • In Internet Explorer 6 with Ctrl and the mouse wheel or under View and Text size
  • In Opera under View select Zoom
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Exceptions, improvements

Exceptions

Some content pages are not yet completely accessible. This relates mainly to complex applications or documents that will be converted gradually. A note has been included for all non-accessible content (incl. PDF). On request, PostFinance will be pleased to provide currently inaccessible information in an accessible format.


The main exceptions currently include:

  • PDF files published before 1 January 2008
  • Manuals, print templates, account statements and writable PDFs
  • Applications used for service-opening processes, funds and guided tours
  • E-trading and e-bills

Ongoing improvements

Technological progress enables improvements to be made on an ongoing basis also in terms of the accessibility of Internet content. PostFinance has thus agreed to periodic quality controls and a permanent exchange of know-how with the "Zugang für alle" foundation. Content will be updated continuously and made accessible in the next release.

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General information on accessibility

What are accessible websites?

Accessible websites are pages that are accessible to all Internet users. People with special needs (owing to visual impairment, motor-skill impairment, learning disabilities, etc.) can access the information they need and thus use the enormous range of information available on the Internet. Accessible websites support independence and offer greater freedom.


How do people with disabilities use the Internet?

Depending on the disability, access to the PC/Internet can be made possible directly by designing the hardware and software accordingly. The following input and output aids can compensate for disabilities:

  • Speech output/reading device
  • Braille line
  • Large-size font presentation/picture and graphic enlargement/colour settings
  • Screen reader
  • Large field/small field/mini-keyboard/foot keyboard
  • Head mouse/mouth-operated mouse
  • Infrared input device
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